Frequently Asked Questions

Find answers to common questions about Buenos Tiempos events, tickets, VIP, entry, and more.

Where can I purchase tickets?

Tickets can be purchased directly through our website. Visit the Events page, select the event you would like to attend, and follow the checkout instructions.

We recommend purchasing tickets in advance, as pricing and availability may change as an event approaches.

Where do I find my ticket?

Your ticket and QR code will be sent to the email address used when placing your order.

If you cannot locate your ticket, check your spam or junk folder before contacting Ticket Support.

Do I need to print my ticket?

No. You may present the QR code from your phone at the entrance. Please have your ticket ready before reaching the check in area.

Can I get a refund?

All ticket sales are final and nonrefundable unless an event is canceled by the event organizer.

Please visit our Refund Policy & Ticket Support page for complete information.

Can I transfer my ticket to someone else?

Ticket transfer policies may vary by event. Please contact Ticket Support if you need assistance with an existing order.

Are Buenos Tiempos events all ages?

Age requirements vary by event.

Some of our outdoor bailes and community events are All Ages, while nightclub and other select events are 21+.

Always review the individual event page before purchasing your ticket.

Do I need an ID?

Guests attending a 21+ event must present a valid government issued photo ID.

Guests purchasing or consuming alcoholic beverages must also meet all applicable age and identification requirements.

What does VIP include?

VIP benefits vary depending on the event and venue.

Select events may include:

• Dedicated VIP entrance
• Exclusive VIP areas
• VIP bars
• Dedicated VIP restrooms
• Lounge access at select 21+ events

Always review the VIP ticket description for the specific benefits included with your event.

Does VIP include alcohol?

Unless specifically stated in the ticket description, alcoholic beverages are not included with a VIP ticket and must be purchased separately.

Is parking available?

Parking varies by venue. Downtown Sacramento events typically have nearby street parking and public parking garages.

When available, parking information and reservation options will be provided on the individual event page.

Are your events accessible?

We work to provide accessible experiences for our guests. Accessibility accommodations vary by venue and event.

If you require a specific accommodation, please contact us in advance so we can provide information for your event.

What happens if an event is postponed?

If an event is postponed or rescheduled, existing tickets will generally remain valid for the new date unless otherwise announced.

Ticket holders will receive additional information when applicable.

Can the lineup or event schedule change?

Yes. Artists, performers, schedules, programming, and event details are subject to change.

Please check the event page and our official social channels for the latest information.

What items are prohibited?

Prohibited items vary depending on the venue and event. Guests may be subject to security screening before entry.

Weapons, illegal substances, and other items prohibited by the venue or event organizer are not permitted.

Additional restrictions may be announced for individual events.

Can I leave and come back?

Re entry policies vary by event and venue. Unless specifically stated otherwise, guests should not assume re entry will be permitted.

How can I become a vendor, sponsor, or partner?

We work with vendors, brands, venues, artists, and other organizations across select events.

Please visit our Contact page for partnership and business inquiries.

I still need help with my tickets. Who do I contact?

For ticket, order, or QR code assistance:

Ticket Support: royaltybale@gmail.com

Please include your full name, event name, event date, and order number when contacting us.

Buenos Tiempos
Operated by Royalty Bale LLC
Sacramento, California